Help & Frequently Asked Questions

1. How does your platform work?

We connect you with nearby independent locksmiths. You submit a request, receive an estimated price, and a technician is dispatched to your location.

2. Are you the locksmith?

No. We are a platform that connects you with independent, third-party locksmith service providers.

3. How accurate is the price estimate?

Prices shown before service are estimates based on the information you provide. The final price is confirmed on-site after the locksmith assesses the situation.

4. Will I know the final price before work starts?

Yes. The locksmith will always inform you of the final price before beginning any work. You can approve or decline it.

5. How do I pay for the service?

Payments are made securely through our platform using your selected payment method.

6. Will I be charged if I cancel?

You can cancel for free before a locksmith is dispatched. Fees may apply if the technician is already on the way or has arrived.

7. How long does it take for a locksmith to arrive?

Arrival time depends on your location and availability, but most requests are fulfilled within 15–45 minutes.

8. What services do locksmiths provide?

Services may include car lockouts, home lockouts, lock changes, rekeying, key duplication, and more.

9. What if I don’t have proof of ownership?

For security reasons, locksmiths may refuse service if you cannot provide proof of ownership or authorization.

10. Are locksmiths licensed and insured?

Service providers are expected to comply with local licensing requirements, but they operate independently. We recommend confirming credentials if needed.

11. What if something goes wrong with the service?

Since locksmiths are independent providers, they are responsible for the work performed. However, you can contact us and we will assist in resolving the issue.

12. Do you operate 24/7?

Availability depends on locksmiths in your area, but many providers offer 24/7 emergency services.

13. What if I’m locked out with a child or pet inside?

If there is immediate danger, please call emergency services right away before requesting a locksmith.

14. Can I schedule a service in advance?

Yes, depending on availability, you may request scheduled (non-emergency) services.

15. How can I contact support?

You can reach us via email or phone listed on our Contact page for any questions or support.